would be a valuable asset for this position.
Provide Technical Assistance: Respond to inquiries via phone, email, and chat,
offering timely and effective solutions to technical issues.
● Support to our WMG and Distribution Staff: Deliver excellent customer service by
addressing their concerns and providing application information.
● Documentation: Create and maintain detailed documentation of client interactions,
technical issues, and resolutions to build a comprehensive knowledge base.
● Collaboration: Work closely with other team members, including developers and
managers, to identify, report, and resolve recurring issues.
● Training: Assist in training clients and internal staff on new features and
functionalities of our products and services.
● Monitoring: Continuously monitor app performance to identify potential issues and
implement preventive measures proactively.
● Escalation: Escalate complex technical issues to higher-level support when
necessary, ensuring proper follow-up and resolution .

Education: Bachelor's degree.

• Experience: Previous experience in a technical support or customer service role

(Preferably in the Mutual Fund operations space)
Technical Skills: Proficiency in understanding the web and mobile software
applications, browsers and operating systems.

• Communication: Excellent verbal and written communication skills, with the ability

to explain technical concepts to non-technical users.

• Problem-Solving: Strong analytical and problem-solving skills, with a methodical

approach to diagnosing and resolving issues.

• Customer Service: A customer-centric mindset with a commitment to delivering

high-quality support.

• Team Player: Ability to work collaboratively in a team environment and contribute.
• Certifications: Relevant certification in the technical support area are a plus