Main duties & responsibilities (please list):

Technical support:

Carries out system trouble shooting, in the field on customers sites and equipment on behalf of the local dealer.
Provides detailed documented description of the failure.
Provides an accurate list of all parts required to fully repair the failure
Carries out the repair or replacement of the failed item.
Re-calibrates or adjusts the new component and other systems.
Teaches local staff, on the job how to carry out the all procedures.
Carries out repairs and rebuild work in dealership and customers workshops
Ensures all work is carried out to set procedures and relevant inspection forms are always used where applicable and available.

New machine assembly:

Plans and implements the assembly of machines or fleets of machines on customers sites in remote locations.
Plans and orders all non Cat items needed for the assembly
Ensures all items are available, liaising with suppliers and other contractors for such as craneage.
Ensures all tooling required is available.
Ensures all items are correctly laid out in the assembly area.
Supervises local labour assisting with machine assembly.
Ensures all activities are carried out safely and within any local or site regulations.

Warranty Controls and administers site warranty:

Establishes and determines if a failure is warrantable or not.
Establishes the cause of the failure.
Orders parts to carry out the warranty repair.
Ensures the repair is carried out correctly and all consequential damage has been repaired.
Agrees with the customer any participation he may have due to operational wear or damage.

Repair and Maintenance Contracts:

Ensures work is carried out on time and to the correct standard.
Orders parts and components in time to complete scheduled planed component change outs.
Plans all work in co-ordination with the customers production and maintenance dept, ensuring that neither service accuracy or availability suffer.
Ensures all inspections and tests are carried out as scheduled to ensure all faults are found before major failures occur.

Supervisory/managerial responsibility:

Apprentices / Trainees
Small teams of Engineers – as assigned

Tools and technologies being used in the role:

Electronic diagnostic tools.
Computer based diagnostic tools.
Hydraulic diagnostic tools.

Experience of working with Caterpillar equipment
Experience of training apprentices