FUNCTIONS AND RESPONSIBILITIES:

• High level of experience with GDS – Galileo/Travelport
• Must be proficient in ticketing and reissued on Galileo
• Carry out travel bookings in a timely manner and distribute workload when required.
• Undertake relevant admin tasks and assist in producing invoices in a timely and accurate manner.
• Ensure client travel policy is adhered to, report client issues to the Supervisor.
• Ensure service is delivered as per the agreed SLA.
• Ensure travel department activities are carried out as per the values and business ethics of Mariner Travel
• Effectively address and resolve queries/complaints.
• Assist on boarding of new clients/vessels and monitor client satisfaction.
• Nurture relationships with internal/external clients and suppliers.
• Undertake relevant discussions with suppliers to resolve disputes and ADM’s
• Assisting the wider group with process improvements, implementation of technology and any other changes as required.
• Coordinate with crewing and fleet managers as in when required.
• Ensure revenue growth and account retention
• Positively advocate for travel division as is when required.
• Stay up to date on travel industry trends and travel regulations
• Any other duties as delegated within the scope and level of the post
• Experience in handling marine/corporate/offshore travel requirements

4-5 years of marine travel operations experience.
EDUACATION AND QUALIFICATIONS:

• 4-5 years’ experience in marine travel operationspreferred
• Customer focused and ability to work independently.
• Excellent English verbal and written communication skills
• Organized, self-motivated and calm under pressure
• Can Do attitude and lead by example
• Attention to detail and ability to multi-task
• Ability to work alone.