Job Responsibilities:

Customer Service Excellence:

Ensure prompt and satisfactory service delivery of fresh, hot food to customers.
Handle customer concerns effectively and implement corrective actions.
Coordination and Communication:

Coordinate daily activities with restaurant staff, managers, and delivery riders.
Liaise with the Purchase and Accounts Departments to manage banking and stock availability.
Operational Audits and Compliance:

Conduct daily audits at multiple restaurant locations for checklist points, stock management, and cash variances.
Ensure adherence to operational standards and compliance with company policies.
Employee Engagement and Training:

Organize motivational activities for staff on a monthly basis, including sports events and quiz contests.
Provide training and development opportunities to enhance staff skills and performance.
Management Reporting and Administration:

Monitor daily attendance records for all staff, managers, riders, and housekeeping personnel.
Prepare and present performance reports, including P&L accounts and sales forecasts.
Customer Relations and Marketing:

Cultivate relationships with regular and corporate customers.
Generate customer loyalty through engagement activities and special promotions.
Coordinate marketing activities such as distributing flyers, organizing events, and tracking marketing effectiveness.
Project Management:

Efficiently manage projects related to sales requisitions, food cost analysis, and wastage reports.
Implement strategies to optimize operational efficiency and achieve sales targets.

Requirements:

Effective communicator with strong interpersonal skills.
Proactive attitude and ability to take initiative.
Highly organized with excellent time management skills.
Flexible and adaptive to changing priorities and challenges.
Enthusiastic and passionate about customer service and team development.
Highly motivated with a strong work ethic.
Physically fit to handle the demands of the role.
Experience in project management and operations coordination preferred.
Bachelor’s degree in Hospitality Management, Business Administration, or a related field is an advantage