Core responsibilities:

Anchor & Partnership Management

• Ensure strong engagement and retention of partners.
• Establish a clear, shared understanding of expectations and support with partners.
• Establish and maintain transparent partner selection criteria and communication protocols.

Ecosystem Collaboration & Relationship Management

• Foster active collaboration and knowledge exchange within and across pyramids.
• Monitor relational dynamics, emerging tensions and overall ecosystem health.
• Ensure decentralised engagement and equitable participation across the partner

network.

• Proactively recognise and elevate smaller, remote and emerging partners.
• Ensure visible improvements in the capacity building of partners.

Feedback, Grievance & Support Systems

• Design and maintain structured feedback loops to enable continuous learning.
• Oversee and support in grievance and escalation mechanisms, ensuring timelyresolution of issues.

• Oversee the helpdesk and related support channels, ensuring prompt and helpful responses.

• Monitor recurring concerns, requests and ecosystem signals to identify systemic issues.

• Promote accessibility and responsiveness across all ecosystem touchpoints.

Fellow Placement & Engagement

• Coordinate the placement of fellows with appropriate anchor organisations.
• Maintain a regular engagement cadence with fellows to support their integration and performance.

Data, Insights & Reporting

• Maintain pyramid health indicators, updating and interpreting data on an ongoing basis.

• Share ecosystem health insights with leadership to inform strategic decisions.
• Document quality insights and case studies to support organisational learning.

This role is responsible for building and sustaining the anchor network that underpins GROW+. The role leads the
identification, onboarding and stewardship of pyramid anchors; nurtures healthy collaboration and trust across the
ecosystem; maintains information and feedback infrastructure needed to monitor pyramid health and surface
actionable insights for programme leadership.Qualifications : Bachelor's/Master's degree in Social Work, Sociology, Development Studies, Management or a related field.Experience 7 – 10 years of program relevant experienceProven track record in partnership development with CSOs, network management and ecosystem building.Experience working with multi-stakeholder programmes in a development or social impact context.Strong relationship management and facilitation skills.Ability to design and operate feedback and grievance mechanisms.Analytical capability to interpret ecosystem health data and translate findings intoDemonstrated ability to manage relationships across diverse organisational types, including smaller and remote partners. Familiarity with fellowship or talent-placement programmes is an advantage.