The daily impact of this role is characterized by (though not limited to) the following
core skills and tasks:
Operational oversight
 Proactively provide regular updates to Client Manager and Consulting Support
Manager of project progress, challenges and achievements, as well as regular
project updates to the broader project team
 Work with the Client Manager to identify and manage any risks and issues and
ensure projects are delivered on time, to budget and to the client's satisfaction.
Project set up and management
 The Project Coordinator takes responsibility for the projects assigned to them by the
Consulting Support Manager.  This could be taking responsibility for the coordination
of internal and external projects assigned from end to end, or could be supporting
specific tasks within a project.
 Using information from the Client Manager to set up the project in OpenAir including
Tasks and Planned Hours.  Track project progress and ensure hours are being
booked by all those working on the project.
 Create project trackers and task lists to ensure the entire project team are clear on
deliverables and actions to be taken through to project close
 Be proactive in determining the coordination tasks that need to be completed as a
project progresses, anticipating any challenges and working to avoid or overcome
them.

Client/participant management and support

 Support the Client Manager in managing the client relationship, ensuring a gold
standard service (professional, responsive, timely, accurate)
 Handle day to day communication with the client on project progress
 Ensure participant sessions actions are completed by Project Administrator, in line
with the project task list and status is maintained on project
documentation/trackers.
 Liaise with TechOps where required for implementation
 Co-ordinate the project cycle to ensuring the smooth running of all elements for both
in-person and online delivery
 Oversight of relevant post-delivery communications/ reports, in partnership with the
Project Administrator
Financial Management
 Support the Client Manager in the definition of project scope and objectives, involving
all relevant internal stakeholders, ensuring technical feasibility and all relevant costs
are considered.
 Assist with the financial aspects of projects, including system management, revenue
management and invoice preparation and tracking, ensuring accuracy and
promptness.
 Correctly set up and record projects in Open Air, ensuring all users are added, client
details, invoicing and revenue recognition are correctly detailed for project and
revenue analysis. Where Open Air is used for invoicing ensure all revenue
recognition and invoicing is completed.
Resource Planning
 Work with the Client Manager and/or Resourcing Manager to resource client work to
ensure the efficient use of internal resources and associates.
 Issue SOWs & POs for associates where used.
Quality Assurance
 Regionally, where required, keep up-to-date records and details of internal material;
as well as knowledge management systems like OpenAir, Salesforce and
SharePoint
 Review materials/documentation/reports to ensure accuracy, clarity and
professionalism.
 Collect, compile, analyse and manage
client information ensuring it's confidentiality, accuracy and security.
 Coordinate the completion of reports, QA, proofing – working with the Project
Administrator on prompt issuing to the client as per the requirements of the SLA.

 Coordinate and participate in project reviews and always seek to identify and record
opportunities to improve processes and become more efficient in project coordination
and delivery.
Working within a global team
 Work with wider Consulting Operations team members to provide support to other
client projects, as needed.
 Your role may require you to undertake additional tasks in order to provide effective
service to our internal and external clients.

The following qualifications and experiences are considered foundational requirements for
this role: 
 Strong IT skills and the ability to learn new systems and tools quickly. 
 Proficiency with Microsoft Office products, e.g. Outlook, Excel, Word, Teams etc. 
 Demonstrable evidence of being able to collaborate effectively with others, manage
personal assignments, and drive tasks through to completion 
 Previous experience in a project administration or coordination environment is
preferred. 
 Previous experience in the talent management industry is desirable but not required.