MIG-2353
Officer / Assistant Manager (Escalations)
May 9, 2022
Hiring Status Unconfirmed
Key responsibilities
JD for the position of Officer / Assistant Manager (Escalations) :– CGRT
Responsible for handling end to end customer escalations received to CGRT
Managing TAT and ensure timely response to the complaints as decided by department.
Customer calling for acknowledging / providing resolution.
Preparing response to the customer (Email/ Application)
Coordination with the internal stake holder to ensure timely response to the customer.
Prepare/ present analysis on Root cause of complaint and Identifying process gaps, suggesting process changes (if any).
Maintain and publish MIS.
Ensure all customers are dealt with in accordance with compliance and regulatory requirements.
Desired candidate profile
Qualification & experience
- Graduate or Post Graduate in any stream.
- 2-4 years’ experience handling escalation / Customer Escalations / customer service / Operations / retail liabilities etc.
- Ctc - Open for negotiable
- Skills and Competencies Required:
Good/Excellent communication skills (Written & Verbal).
Strong Customer focus.
Good/Excellent in Excel.
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