Role: Manager – Operations (NBFC)
No. of Openings: 1
Location: Pune, India
Work Timings: 9:00 AM – 6:00 PM (Mon–Fri)
Employment Type: Full Time
Experience: 8–10 years in NBFCs, fintech lending, or retail banking operations
Education: Graduate / Postgraduate in Finance, Business, Operations, or related field

Role Overview:
As Operations Manager, you will play a pivotal role in managing and scaling the company’s core operations. This includes overseeing the full loan lifecycle, setting up systems and processes, and ensuring compliance with regulatory guidelines. We are looking for a hands-on, process-driven professional with deep expertise in lending operations and customer servicing.

Key Responsibilities:

Manage end-to-end loan lifecycle: application, document verification, KYC/C-KYC checks, underwriting coordination, disbursal, and post-disbursal servicing.

Implement and manage Loan Origination System (LOS) and Loan Management System (LMS).

Ensure compliance with RBI guidelines and internal SOPs.

Oversee timely disbursements and repayments through banking channels, UPI, NACH, and digital platforms.

Manage vendor and partner relationships (LMS providers, KYC partners, collection agencies, payment gateways).

Optimize operational processes, track performance metrics, and maintain MIS dashboards for leadership.

Handle customer service, onboarding, and grievance resolution.

Preferred Technical Skills:

Proficient in MS Excel for operations tracking and reconciliation.

Familiarity with LOS, LMS, payment gateways, and basic API workflows.

Key Skills:

Process design and SOP creation

Coordination with cross-functional teams and external partners

Operational audit readiness and compliance adherence

Excellent verbal and written communication

Up-to-date knowledge of RBI’s digital lending and data governance norms

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