SUMARY DESCRIPTION:
Laboratory Manager supervises the day-to-day activities in medical laboratory attached to business of polyclinic system, take responsibility to the Directors for all activities of the laboratory.

1. Authority

• System & Data Access:

o Holds the highest-level user access for laboratory operating systems and equipment.
o Accesses all laboratory information systems (UBQ, Vasbit, Cobas Infinity, and lab computers).
o Accesses, creates, and updates laboratory documentation and records systems.

• Management & Clinical Advice:

o Advises leadership on lab management and system development.
o Provides test consultations, interprets test results, and recommends testing to support physicians' diagnoses.
o Directly communicates with doctors regarding test results.

• Approvals & Quality Control:

o Reviews, approves, issues, and revises test results.
o Approves and updates testing method verification processes.
o Develops and approves technical and management procedures for the laboratory.

• HR & Training Development:

o Proposes training programs and evaluates personnel.
o Approves training programs and assesses lab staff performance.
o Participates in specialized training programs domestically and internationally.
o Conducts annual salary/level reviews based on performance and work attitude (12-month cycle).

1. Responsibilities & Key KPIs Summary

• Operations Management:

o Ensure 100% standard process compliance with zero downtime (Assessed every 6 months).
o Deliver ≥98% of test results on time.
o Audit 100% of processes and annually update 100% of required SOPs.

• Personnel & Team Development:

o Maintain 100% clear JDs, performance evaluations, and competency assessments for all staff.
o Conduct at least 1 internal training course per month.
o Ensure correct staffing levels ≥98 and achieve ≥95 employee satisfaction with fair treatment and workload.

• Quality Control (QC):

o Achieve 100% pass rate for Internal Quality Control (IQC) and ≥98% for External Quality Assessment (EQA).
o Keep test result feedback/complaint rate to ≤ 1%.
o Maintain 100% ISO quality compliance with zero test rejections.

• Safety Control:

o Maintain 100% compliant safety SOPs per ISO and Health Department standards.
o Maintain 0% non-compliance regarding proper protective gear (PPE).

• Asset & Inventory Management:

o Track and service 100% of equipment; keep equipment downtime (>24 hours) at 0%.
o Ensure 100% annual equipment calibration and complete record-keeping.
o Maintain chemical stockouts (>3 days) below 5%.
o Ensure 100% proper storage and non-wasteful usage of chemicals.

• Service Innovation:

o Launch at least 1 new laboratory testing technique annually.

Requirement:

• Qualifications: Master’s degree, Specialist I, or Bachelor’s degree in Medical Laboratory Technology (or a relevant field).
• Licensure: Must possess all required professional licenses for the laboratory specialty.
• Experience:

o At least 36 months of laboratory work experience after receiving the professional license, OR
o At least 54 months of direct hands-on experience in laboratory testing.

• Employment Status: Must be a full-time practicing professional at the clinic.
• ISO Certification: Trained in Laboratory Quality Management Systems under ISO 15189 standards and must hold an ISO 15189 training certificate.

BENEFITS:

• Attractive remuneration package.
• Annual health check, outing trip.
• Medical examination and treatment for employee and employee’s immediate family members.
• Medical training course.
• 44hrs working per week.
• Free motorbike & car parking.
• 14 annual leave per year.
• Career development opportunities