An IT technician provides a wide range of services to support, fix, and maintain the hardware
and software of an organization’s computer systems. IT technicians might install,
troubleshoot, test, or help roll out security features, hardware, and software, or maintain
networks and computer systems.

job Description Duties & Responsibilities

• Setting up workstations with computers and necessary peripheral
• devices
• Checking computer hardware (HDD, mouses, keyboards etc.) to
• ensure functionality
• Installing and configuring appropriate software and functions according
• to specifications
• devices (routers, printers etc.)
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure
• functionality
• Install and configure appropriate software and functions according to
• specifications
• Develop and maintain local networks in ways that optimize
• performance
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new
• software and computer equipment
• Organize and schedule upgrades and maintenance
• Perform troubleshooting to diagnose and resolve problems (repair or
• replace parts, debugging etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place orders

Skills

• An ability to work in high-pressure situations.
• A strong understanding of how hardware, software and operating

systems work.

• Good communication skills and the ability to listen in order to diagnose

and fix issues.

• First-class problem-solving skills.
• An ability to work effectively either alone or as part of a team.
• Ability to keep up to date with changes in technology.
• Excellent written and verbal communication skills.
• Good interpersonal skills.