MIG-3272
IT Support Level 2 Technician ( Portuguese and English Must).
Remote · December 18, 2024
Hiring Status Unconfirmed
Key responsibilities
High level of Portuguese (ideally Brazilian) and English fluency, oral and written (C1 level) - mandatory
Minimum Technical Requirements:
Excellent troubleshooting and problem solving experience
High importance to the SLAs’ respect
Technical background as Customers or Technical Support as NOC, in telecom industry
Experiences on provisioning solutions as jBPM or Orkestra UI, Jira ticketing, Centreon, Grafana, Rundeck…
Advanced experience working with remote management, ticketing, knowledge base systems
Knowledge in databases (SQL, MySQL, MariaDB), ElasticSearch, Kibana, JSON, JIRA, and documentation developmen
Desired candidate profile
Educational Background:
Possess a higher education diploma or degree in Engineer Telecom, Informatician,
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