Responsibilities
Assist in plan design, hardware implementation, software, network and production support.
Diagnose and resolve hardware, software and network issues.
Assist in developing operating, installation, and upgrade procedures for communication systems, hardware, network, security, storage and software.
Assist in documenting current hardware and network environments, including servers, PCs, IT operations.
Perform Help Desk and desktop support activities.

Professional Qualifications and Core Competencies:
Minimum 5-6 years full time professional experience supporting the following: production support, network, server, storage, IT operations.
Overall experience of 6-7 years
Knowledge of Microsoft Active Directory administration
Knowledge of Windows Server 2012R2 Standard and professional‐ Windows 2019 Datacenter, VMWare vCenter, EMC, PowerEdge server, or other forms of Hyperconverged environments and understanding of Hypervisors
Understanding of Network Access Storage (NAS) and NAS to Cloud configurations
Working knowledge of AWS (Amazon Web service)
Knowledge of supporting Windows 10, Mac OS, Android and iOS, PC hardware troubleshooting.
Understanding of virtual and bare metal backup as well as High Availability solutions
Strong ability to troubleshoot Microsoft Office 365, Exchange Online email deliverability issues, anti-spam solutions
Ability to maintain DNS records, Domain Registrar duties
Experience supporting conferencing and video conferencing solutions; Skype for Business, Zoom, Cisco WebEx
Strong ability and emphasis on automation where applicable; provisioning and patching of endpoints
Extremely well-developed organizational, time management, and analytical skills
Dependable and reliable with strong improvement focus
A thoughtful team player who can work independently
Strong attention to detail, documentation, communication skills and follow-through
Ability to work off-hours /night shift as needed for IT projects
Ability to keep up to date with the latest tech innovations
Ability to work effectively under pressure
Capable of training support or Help Desk staff on new technologies implemented

Education & Additional Qualifications:
Graduate in IT (BSC)
MBA / Certification in IT will be preferred