The Helpdesk Administrator role is to diagnose and resolve technical hardware and software
issues to support core organizational functions across the Asia Pacific region.
Key Responsibilities
 Assist team members across Populous' Asia Pacific offices by phone, in person or by
ticketing system to diagnose and resolve technical hardware and software issues
 Research questions using available information resources
 Advise users on appropriate action/s
 Follow standard help desk procedures
 Log all help desk interactions
 Redirect problems to appropriate resource
 Identify and escalate situations requiring urgent attention
 Prepare activity reports
 Stay current with system information, changes and updates
 Participate in on-call rotation

Job Requirements (Qualifications/Certifications/Experience/Skills etc.)
 2-3 years’ experience in a similar role
 Working knowledge of Windows 7/10, Microsoft Office Suite 2013/2016 and Office 365
 Apple MAC support experience highly desirable
 Desktop imaging experience desirable
Any other details, which you feel may be relevant to the position
Skills
 Working knowledge of DNS, WINS and DHCP and troubleshooting and administration skills
 Substantial verbal and written communication skills
 Thoughtful and organised
 Ability to prioritise and manage competing demands
 Solution and service focused
 Self-driven work ethic