• Considerable technical knowledge related to Diagnosis networking, infrastructure issues &

systems. Windows Server, Active Directory, Backup products, Anti-Virus products, DNS/DHCP,
TCP/IP, Ethernet, wireless router and Firewall Configurations.

• Specializes in IT support for a SAP business one such as querying, trouble shooting, attendance

machine etc.

• Provides IT support, training, and orientation for new users
• Offers troubleshooting, support, and repair when IT equipment or networks malfunction
• Answer directed questions regarding equipment and networks to assess IT issues
• Follows scripts to provide effective and well-tested support
• Walks staff through solutions to solve problems and directs questions to supervisors or specialists

when necessary

• Documents daily tasks, training, and support sessions to inform the department and organization

better regarding IT support needs

• Maintains records of hardware and software inventory
• Assists with maintaining information security through controlled hardware or software

installation and staff education

• Works with a team of installation, network, security, and support specialists
• Follows emergency plans for equipment, power, or security failures when necessary and protects

data and security

• Bachelor’s Degree in IT
• Minimum 5 years of experience
• Worked with SAP Business One
• CCNA certification preferred
• Knowledge about graphic designing and video creation will be added advantage