JOB DESCRIPTION:

1. HEALTHCARE HOSPITALITY MANAGER (FULL TIME).

JOB ELIGIBILITY REQUIREMENTS:
A Healthcare Hospitality Manager with relevant working experience IN A LARGE HOSPITAL.
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Candidate must possess a Bachelor’s Degree in Hotel Management or Hospitality
Management with relevant certifications and requisite training
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Must possess proven experience in Healthcare Hospitality Management in a similar role
in the Healthcare industry
Should be computer proficient and have a sound and practical relevant knowledge in
General Hospital Operations and Business Development
Possess strong leadership skills with ability to lead and motivate diverse hospitality
teams, understanding of the Hospital’s services, competition in the industry and
positioning
A strong Customer Service orientation and excellent interpersonal skills are must haves
Ability to design and implement SOPs and programs
Must have strong analytical/critical thinking skills, excellent written and oral
communication skills (in person, by email, SMS and over the phone),
Must have membership with a relevant professional body
An excellent knowledge of spreadsheets/Microsoft Excel are added advantages

JOB SUMMARY:
✓ Develop, plan and implement the overall policies, procedure and services to enhance overall
patient experience through excellent hospitality
Oversee the management of patient reception, concierge services and guest relations
✓ Collaborate with medical and administrative staff to create a warm and welcoming environment
for patients and their families
✓ Manage subordinate staff in the day-to-day performance of their job to adhere to service
standards
✓ Implement and monitor patient satisfaction surveys, analyzing results and implementing
improvements.
✓ Maintaining existing partnerships, relationships, Collaborations and Alliances in Conjunction
with Other members of the team
✓ Follow up on guests/Clients and Manage relationships with assigned clients for the purpose of
growing the LIMI Hospitals’ brand
✓ Coordinate with departments to ensure seamless patient transitions and services
✓ Oversee the planning and execution of events or programs that enhance the patient experience
✓ Participate in weekly Academic Learning activities limited to scope of practice