Position Name: General Manager
Department: Modular Sales
Reporting To: Assistant Vice President

Candidate Requirements

Experience Background (MANDATORY)

Must have experience from Premium Luxury Furniture and Interior Brands only
Candidates from LivSpace, HomeLane, and similar mass-market companies will NOT be considered
Preferred experience from brands such as:
High-end Italian/European furniture brands
Luxury modular furniture manufacturers
Premium interior design houses
Exclusive furniture showrooms catering to HNI/UHNI clients
Luxury hospitality furniture suppliers
Roles & Responsibilities

Sales Strategy & Performance

Set and manage sales targets for the Modular Segment, ensuring that sales goals are achieved or exceeded
Analyse sales performance and customer data to identify trends, opportunities, and areas for improvement
Lead the sales team in delivering high-value sales pitches, product demonstrations, and consultations that appeal to luxury clients
Drive strategies to increase customer acquisition, retention, and cross-selling/up-selling of products
Ensure all sales staff are well-versed in modular furniture design, customization options, and luxury market trends to enhance customer service
Customer Experience & Relationship Management

Handle high-profile clients and VIP customers personally, ensuring that their needs and expectations are met or exceeded
Train staff to engage with clients in a way that fosters long-term relationships, creating loyalty and repeat business
Implement feedback systems to continuously improve customer experience and service quality
Oversee after-sales services, ensuring timely delivery, installation, and post-purchase support for modular furniture
Team Leadership & Development

Lead, mentor, and motivate store staff, from sales associates to managers, ensuring alignment with the brand's values and high-performance standards
Conduct regular training sessions to keep the team updated on product knowledge, luxury customer service techniques, and industry trends
Implement performance management practices, including setting clear goals, conducting performance reviews, and offering incentives for exceptional sales results
Foster a positive, collaborative, and customer-focused work culture within the store teams
Financial & Commercial Acumen

Monitor and manage P&L for the modular sales vertical
Ensure effective pricing, discounting, and margin management strategies
Review and approve commercial proposals and client contracts

Key Qualifications

Essential Requirements

Minimum 8-10 years of experience in luxury furniture/interior sales
MUST have worked with premium luxury furniture brands (mass-market companies excluded)
Proven track record of managing high-value sales transactions (5+ lakhs per project)
Experience in handling HNI/UHNI clientele
Strong understanding of luxury modular furniture, customization, and design aesthetics
Leadership experience managing sales teams of 10+ members
Reporting & Performance Management

Provide regular updates to the senior management on sales performance, market trends, and key challenges
Use data-driven insights for continuous improvement and agile decision-making
Operations & Execution Oversight

Ensure seamless coordination between design, production, logistics, and installation teams to deliver projects on time
Streamline order-to-delivery processes, with a strong focus on quality and timelines