A specialist role within the Mantrac Nigeria Servcie department responsible for providing
excellent customer satisfaction through providing superior maintenance services. Including
ensuring fast and accurate response to breakdowns and troubleshooting requests, planning and
supervision of repairs, rebuilds and overalls, providing techncial advise to staff in other locations
within Nigeria and around the group.
Product coverage all lines of Cat gas engine including MWM including non current product and
systems

Key Objectives
Ensure all safety protocols the product and site application are understood adhered to at all
times
Ensure high levels of customer satisfaction which will ultimately grow the product support
business
Teach and mentor staff at all opportunities on all technical aspects of gas engine safety,
maintenance, repair, troubleshooting and operation.
Personally carry out hands on work as and when needed.
Visit field location in Nigeria and in other locations across the Mantrac group as needed

2

Plan and supervise major rebuilds

MAIN DUTIES & RESPONSIBILITIES
Technical support:
 Carries out the troubleshooting, maintenance, rebuild and commissioning of Gas engines in
generator, gas compression and any other applications, including the installation and set up of
control panels, synchronising and distribution panels, working with local staff hands on.
 Teaches trains and mentors local staff in the correct testing, repair and installation of gas systems,
components and troubleshooting.
 Assists customer with the correct selection of equipment, controls and systems for their application
 Develops quotations for all engine and power generation repairs as opportunity arises with
customers
 Investigates all breakdowns, provided technical reports and discusses findings with customers to a
satisfactory conclusion.
Repairs, Rebuilds and New equipment assembly and installations:
 Plans and implements works on simple singe engine installations to multiple engines sets with load
sharing and synchronising controls on customers sites in remote locations or workshops.
 Plans and co-ordinates all work with the customers representatives
 Ensures all items are available, liaising with suppliers and other contractors for such as craneage.
 Inspects all parts ensuring new parts are ordered where needed and justifies replacements.
 Ensures all tooling required is available and is in operable and safe condition
 Ensures all items are correctly laid out in the assembly or rebuild area.
 Supervises local labour assisting with installation and assembly where needed.
 Ensures all activities are carried out safely and within any local or site regulations.
Warranty Controls and administers warranty:
 Establishes and determines if a failure is warrantable or not.
 Establishes the cause of the failure.
 Orders parts to carry out the warranty repair.
 Ensures the repair is carried out correctly and all consequential damage has been repaired.
General
 Acts as a mentor for local staff, demonstrating by example, exemplary levels of
positive customer interaction, time keeping and proactive job planning.
 Teaches and demonstrates to local engineers and trainees:
o Caterpillar systems
o How to complete pre task safety logs and risk assessments
o Caterpillar Online systems
o How to identify the correct parts needed for a job using Cat systems and parts books
o The Identification of fasteners and standard torque levels
o How to investigate technical information in the Caterpillar system
o How to use Guidelines for reusable parts
o How to read electrical schematics
o How to test electrical components
o How to test and diagnose gas engine systems and make all adjustments / tuning
o How to write service reports, failure reports and failure analysis reports
o How to attach lifting devises and how to sling and lift parts and components correctly and
safely
o How to safely use electrical tools in fields such as grinders and drills and the relevant
Personal protective equipment

3

o Safety awareness and safety measures relevant to regarding working with voltages up to
11kv
o Explain and demonstrate the correct extraction of oil samples and the results of oil analysis.
o How to lift and block equipment, using work tools and jacks.

Supervisory/managerial responsibility:
 Develops relationship with customers on a proactive basis, ensuring inspections are made after
every customer site visit and any incremental business is quoted for.
 Develops an understanding of each customers future new product and product support
requirements, develops maintenance and rebuild plans with the customer, including costing, time
line and all contingencies
 Manages a small team of engineers as and when required to complete jobs

Contacts arising from the job
Internal Contacts External Contacts
Internal
 Service management at all levels
 COE management and staff
 Senior leadership team members

 Caterpillar Employees
 Customers

Work Environment
 Office: 20% Field 80%
Does this role require travel?
Territory based with travel to customer sites around the territory and group as needed

PERSON SPECIFICATION

Essential Desirable How measured
(e.g. CV, interview,
presentation,
psychometric
testing)

Experience  Having experience of
Service operations
covering 3306 to 3600
and MWM gas engines


 Experience of
power generation
and control systems
up to 11kv

Demonstrated ability
Previous
employment
references.
Course certificates

Knowledge  Knowledge of gas
system testing,
troubleshooting and
tuning on current and
non current engines
 Knowledge of electronic
gas controls, ignition
systems including EIS

Having worked in
the oil and gas
industry

Demonstrated

4

and magneto.
Skills  People management,
mentoring and team
working
 Good hands on PC skills
 Customer relationship
handling

 Degree
 Trade certificates
 Other course
certificates

Demonstrated ability

Qualifications  Degree in Engineering  Copies of
certificates

Additional
training
/Certification
or membership
of professional
bodies

 Analytics skills
 MWM certification with
dongle


 Copies of
certificates

Core Competencies How measured
 Service management
 People Management
 Data Analytics
 Service processes
 Presentation skills

Demonstration