Job Summary:
We are looking for professional and customer-oriented Front Office Associates to join our team. The successful candidates will be the first point of contact for our guests, ensuring a pleasant and seamless experience from check-in to check-out.

Key Responsibilities:
Greet and welcome guests as they arrive at the hotel.
Perform all check-in and check-out tasks.
Manage online and phone reservations.
Provide information about our services, amenities, and local attractions.
Handle guest inquiries, requests, and complaints promptly and professionally.
Coordinate with housekeeping and maintenance staff to ensure rooms are ready for guests.
Process payments and manage the cash register.
Maintain a tidy and organized front desk area.

(3-5yrs experience)
Graduate in Hospitality Management, Business Administration, or a related field.
Previous experience in a front office or customer service role is preferred.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Proficiency in MS Office and hotel management software.
Ability to work in shifts, including nights, weekends, and holidays.
Customer-oriented attitude with a friendly and professional demeanor.
Problem-solving skills and the ability to handle stressful situations calmly.