Key Responsibilities:

1. Sales Cycle Management:

● Manage the entire sales process from client reception to post-delivery
follow-ups.
● Provide an exceptional experience in-showroom and
across all communication channels: WhatsApp, Instagram, Shopify Chat, online orders, email, and phone calls.

1. Customer Interaction:

● Process inquiries, payments, and online orders/returns.
● Provide information on pricing, stock availability, size availability, delivery
times, and customization processes.
● Collect fit notes and update customer records.
● Follow up with customers on their orders to ensure satisfaction and
encourage repeat business.

1. Order and Inventory Management:

● Input invoice and bill-back data in Katana, and communicate invoices with
clients to get payment.
● Track and manage order fulfillment and delivery schedules.
● Monitor stock levels and prepare packing lists and delivery orders.
● Maintain stock count and ensure product availability.

1. Sales Reporting and Analysis:

● Compile and send daily sales summaries to managers.
● Prepare and distribute sales reports.

1. Logistics and Event Coordination:

● Assist with all logistics regarding trunk-show activations, including
client-facing tasks, invites, and organization.
● Arrange logistics for travel abroad related to sales.

1. Customer Relationship Management:

● Maintain and update customer databases with accurate contact and
purchase information.
● Handle customer inquiries, complaints, and returns professionally.
● Manage customer accounts, including setting up new accounts and
updating existing ones.

1. Administrative Support:

● Manage all order entries into different systems, including invoicing and
sales reports.
● Conduct cost breakdowns for various garment components and prepare
detailed cost sheets.
● Update and maintain the company's website and customer databases.

Our client is seeking a highly motivated and customer-focused Remote Digital Sales and Customer Service Representative to join our team. This role involves handling digital sales inquiries, providing exceptional customer service, and driving sales through various online channels. The ideal candidate will possess strong communication skills, a passion for sales, and the ability to build lasting customer relationships.

GENDER : FEMALE

Flexibility during the holiday season (Christmas period, sales activations season) is required due to high sales periods.

• The role requires a 6-day working week, with a potential need for additional hours during peak times.