HPE 3PAR expert.HPE MSA expert.HPE Synergy or Blad expert.HPE tape library expert.VMware expert (Horison view, VMware vCenter, NSX, Vsphere, ESX, and VSAN)Successfully resolve complex technical issues involving (hardware and software) for internal or external businesses.Respond to service, product, technical, and customer- relations questions on subjects such as configuration and repair issues, based on customer entitlement.Proactively assist internal, or external businesses and end-users in avoiding or reducing the problem occurrence.Act as a project lead providing on-site support to team activities and facilitates information validation and team decision-making process.Review and resolve complex technical issues.Document new issue resolution techniques and add these to the knowledge base.Partners with the Sales to provide new leads.Partners with the Project Managers to provide HLD, LLD, and project documentation.Partners with the Project Managers to sign off projects at the planned time.Participate in 24x7 Rota to provide the second level support for contracted customers.Create and maintain effective customer relationships to ensure customer satisfaction.Responsible for providing technical support in the delivery of technology solutions to meet customers’ business needs.Prioritizing and managing many open cases at one time and following diagrams and written instructions to repair a fault or set up a system, and to update the Service Manager cases on time.To respond within agreed time limits following customer contracts and to work continuously on a task until completion by applying a hardware replacement, software configuration, or firmware upgrade.Testing and evaluating new technology.

HPE 3PAR expert.HPE MSA expert.HPE Synergy or Blad expert.HPE tape library expert.VMware expert (Horison view, VMware vCenter, NSX, Vsphere, ESX, and VSAN)Successfully resolve complex technical issues involving (hardware and software) for internal or external businesses.Respond to service, product, technical, and customer- relations questions on subjects such as configuration and repair issues, based on customer entitlement.Proactively assist internal, or external businesses and end-users in avoiding or reducing the problem occurrence.Act as a project lead providing on-site support to team activities and facilitates information validation and team decision-making process.Review and resolve complex technical issues.Document new issue resolution techniques and add these to the knowledge base.Partners with the Sales to provide new leads.Partners with the Project Managers to provide HLD, LLD, and project documentation.Partners with the Project Managers to sign off projects at the planned time.Participate in 24x7 Rota to provide the second level support for contracted customers.Create and maintain effective customer relationships to ensure customer satisfaction.Responsible for providing technical support in the delivery of technology solutions to meet customers’ business needs.Prioritizing and managing many open cases at one time and following diagrams and written instructions to repair a fault or set up a system, and to update the Service Manager cases on time.To respond within agreed time limits following customer contracts and to work continuously on a task until completion by applying a hardware replacement, software configuration, or firmware upgrade.Testing and evaluating new technology.