Job Summary

We are looking for a dynamic, data-driven, and hands-on E-Commerce Manager to lead and grow our online business across the UK and European markets.

The role will be responsible for managing marketplace and website operations, driving online sales, optimizing product performance, managing pricing and inventory, and building our presence across key e-commerce platforms for refurbished smartphones and consumer electronics.

The ideal candidate should have strong hands-on experience with UK and European e-commerce marketplaces, preferably within consumer electronics, smartphones, refurbished products, recommence, or retail.

Key Responsibilities

1. Marketplace & Website Management

• Manage our online presence across major UK and European platforms such as Amazon UK/EU, eBay, Shopify, Back Market, and other relevant regional marketplaces.
• Manage product listings, catalogs, product descriptions, images, specifications, pricing, promotions, and availability.
• Optimize listings to improve search visibility, conversion rates, sales, and customer engagement.
• Ensure product content is accurate, consistent, and aligned with our brand positioning and refurbished-device quality standards.
• Identify and onboard relevant new marketplaces and online sales channels across the UK and Europe.

2. Sales Growth & Performance

• Develop and execute market-specific e-commerce strategies for the UK and European markets.
• Own online revenue and sales targets across marketplaces and the website.
• Monitor daily and weekly performance, including revenue, units sold, conversion rate, traffic, average selling price, marketplace fees, advertising spend, ROI, and profitability.
• Identify growth opportunities by product, category, marketplace, country, and customer segment.

3. Pricing, Margin & Inventory Management

• Develop competitive pricing strategies based on market prices, competitor activity, device condition, storage capacity, grade, demand, and inventory levels.
• Work closely with supply chain, procurement, refurbishment, and finance teams to ensure appropriate stock availability.
• Manage stock allocation and replenishment across marketplaces and countries.
• Monitor ageing inventory and develop strategies to improve inventory turnover.
• Ensure pricing decisions balance sales growth, inventory velocity, and gross margin.

4. Marketplace Advertising & Promotions

• Manage and optimize marketplace advertising campaigns, particularly on platforms such as Amazon and eBay.
• Plan promotional campaigns, discounts, vouchers, sponsored listings, and seasonal offers.
• Continuously optimize campaigns based on performance data.

5. Customer Experience & Marketplace Ratings

• Monitor customer feedback, ratings, reviews, returns, cancellations, and complaints across marketplaces.
• Work with internal operations and refurbishment teams to identify recurring product or customer-service issues.
• Develop initiatives to improve ratings, customer satisfaction, repeat purchases, and overall marketplace health.
• Ensure marketplace customer-service and fulfilment SLAs are consistently met.

6. UK & European Market Management

• Track consumer behavior, competitor pricing, market trends, and demand across the UK and key European markets.
• Understand differences in customer preferences, pricing, currencies, VAT, delivery expectations, and marketplace requirements across European countries.
• Ensure e-commerce operations comply with applicable marketplace policies and relevant UK/EU consumer and e-commerce requirements.
• Work with logistics and fulfillment partners to maintain efficient delivery and returns processes.

7. Data, Analytics & Reporting

• Build and maintain regular e-commerce performance dashboards and reports.
• Analyse sales, profitability, conversion, inventory, customer behaviour, advertising, returns, and marketplace performance.
• Provide actionable insights and recommendations to management.
• Use data to identify underperforming products, pricing opportunities, high-demand SKUs, and areas for operational improvement.

Required QualificationsBachelor’s or Master’s degree in Marketing, Business, E-Commerce, Retail Management, or a related field.4+ years of hands-on e-commerce experience, preferably in consumer electronics, smartphones, refurbished devices, recommerce, or online retail.Proven experience managing UK and European e-commerce marketplaces.Hands-on experience with platforms such as Amazon Seller/Vendor Central, eBay, Shopify, Back Market, or similar marketplaces.Strong understanding of UK and European online consumer behaviour and e-commerce trends.Experience managing product catalogues, pricing, inventory, promotions, marketplace advertising, and online sales performance.Strong analytical and commercial mindset, with the ability to work with sales, margin, inventory, and marketplace data.Experience working with cross-functional teams, including supply chain, finance, logistics, refurbishment/operations, and customer service.Strong communication, ownership, problem-solving, and execution skills.Preferred ExperienceExperience in refurbished smartphones, consumer electronics, recommerce, or circular economy businesses.Experience selling smartphones such as Apple iPhone and Samsung Galaxy through online marketplaces.Experience managing multiple European markets and currencies.Familiarity with VAT, marketplace fees, returns, fulfilment, and consumer protection requirements applicable to UK/EU e-commerce.Experience with marketplace analytics, advertising platforms, and tools such as Google Analytics, Amazon Ads, or similar platforms.