The Operations Manager – Clinical is responsible for overseeing the daily operations of clinical services within the healthcare organization. This role ensures the efficient delivery of high-quality patient care, compliance with regulatory standards, and the optimization of clinical processes. The Operations Manager will collaborate with clinical staff, administration, and other departments to drive continuous improvement in clinical operations.

Job Role

• Oversee day to day operations and administration of the hospital.
• Review, analyse, and evaluate business / clinical procedures.
• Implement organizational policies and procedures to improve day-to-day operations.
• Ensure patient care areas across the Hospital are adequate and safe.
• Manage interdepartmental communication; resolve disputes and / or operational working issues.
• Monitor and ensure service / clinical excellence across the Hospital.
• Train and monitor all team members continuously on the process flow, communication, grooming and handling patient care issues.
• Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives.
• Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals
• Plan, monitor, and analyse key metrics for day-to-day operations to ensure efficient and timely completion of tasks.
• Devise strategies for ensuring the growth of programs enterprise-wide and implement process improvements to maximize output and minimize costs.
• Adhere to the company’s policies and standards and ensure that laws and regulations are being followed.
• Ensure the facilities meet government regulations and environmental health and security standards.
• Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment.
• Maintain patient satisfactory levels as per the desired hospital standards by reviewing patient feedback and ensuring issues are addressed promptly. Identify opportunities for improving the patient experience and patient care services.
• Monitor patient data capture for completeness for quality and improvement purposes.
• Collect daily feedback from team members via daily meetings and address the issues.
• Prepare and send reports to the management in the prescribed formats at defined frequency.
• See that all patient care activities are in place, follow the protocols set by the management.