Key Duties & Responsibilities

Oversee and manage the daily operations of the standalone restaurant during assigned shifts.
Ensure high standards of food quality, presentation, cleanliness, and overall ambience.
Supervise floor operations to ensure smooth and efficient customer service.
Train, guide, and monitor staff performance to maintain service excellence.
Plan and coordinate staff shifts for efficient operations, especially during peak hours.
Handle customer queries, concerns, and complaints professionally to ensure guest satisfaction.
Meet and greet customers and assist with table reservations when required.
Ensure all employees adhere to company policies, grooming, and uniform standards.
Maximize sales and profitability by maintaining excellent customer service standards.
Prepare end-of-shift reports related to food control, sales, and operational activities.
Monitor stock control, display of items, and operational efficiency.
Ensure Café Javas Guest Service Standards are consistently achieved.
Maintain proper security and safety procedures to protect guests, employees, and company assets.
Conduct the Assistant Manager’s operational checklist during every shift.
Investigate and resolve issues related to food quality and service standards.
Supervise and coordinate the work of Branch Chefs, F&B Supervisors, Head Baristas, Controllers, and Storekeepers.
Coordinate regularly with Restaurant Managers, Operations Managers, Branch Chefs, and HR Managers for smooth restaurant functioning.
Maintain a positive work environment and encourage teamwork among staff members.
Ensure timely and efficient service delivery to enhance customer experience.

Eligibility Criteria / Requirements
Bachelor’s or Master’s Degree in Hotel Management.
Minimum 10+ years of experience in restaurant or coffee shop operations within a 5-star hotel environment.
At least 3 years of managerial experience in hospitality or restaurant operations.
Age preference: 28 to 32 years.
Required Skills & Special Attributes
Strong restaurant management and operational skills.
Proven leadership and team management abilities.
Excellent communication and interpersonal skills.
Dependable, reliable, and self-motivated personality.
Good command of spoken and written English.
Ability to handle customer service and operational challenges effectively.
Strong problem-solving and decision-making skills.
Ability to work efficiently under pressure and during peak hours.
Professional attitude with a guest-focused approach.
Solid track record of success and performance in previous assignments.